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Privacy Policy

Tressley Hair is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

1. Information We Collect

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

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  • Name

  • Billing Address & Shipping Address

  • Payment Information (We do not store credit card details; payments are processed securely via PayPal/Stripe/bank transfer).

  • Email Address

  • Phone Number

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2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

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  • Communicate with you regarding your order.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products (only if you have opted in).

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3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

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  • Logistics: We share your Name, Address, and Phone Number with FedEx/DHL and other shipping agents solely for the purpose of delivering your package.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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Damages, Lost, or Stolen Packages:

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  • We are not responsible for packages once they are handed over to the courier.

  • We strongly recommend purchasing Shipping Insurance for orders over $500. If a package is marked as "Delivered" by FedEx/DHL but you have not received it, you must file a claim directly with the courier.

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4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

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5. How do we protect your information?

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible.

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  • We do not use Malware Scanning.

  • Your personal information is stored in secured networks. It is only accessible to a limited number of persons with special access rights to such systems, and the data must be kept confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

  • We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

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6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@tressleyhair.com

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